Hosting Contract Terms and Conditions
Once the service is paid, it is considered agreement to the terms of the contract
Contract Terms :
1. Contracting: Rise contracts with companies only and is not available to individuals. The contract is made online immediately and may require a copy of the ID card or commercial register when needed. The person through whom the service is requested is the authorized person who plays the role of mediator in the transactions. The company is the real owner and First, no other person has the right to claim any data or information for the account except through an official authorization in the name of the company stamped by the company’s senior management.
2. Account: Rise Company creates an account and a special email for each client on its site, which is a control panel with its own contract data, paid bills and all services provided to it from the control panel to the hosting plan and the full control panel for domain ownership. The company is committed to preparing the account And operating the service within 10 minutes only and in the case of working pressure from an hour to a maximum period of one day from the time of the request after paying the service.
3. Support: Rise offers free technical support for services provided by hosting, domain and emails over the phone | WhatsApp, which is the first and basic method of dealing | Facebook | Email | Tickets are inside the cPanel, and does not include website management or e-marketing.
4. Renewal: Rise Company obtains the annual renewal value one month before the expiry date. The renewal date is notified by an automatic reminder system throughout the month by SMS to the phone of the account holder whose number is registered with us. Payment is made within two weeks only and stops until another deadline is requested.
5. The fine: Rise Company notes that the annual renewal date for the hosting that is registered in the contract has been exceeded. Our automatic system will stop the service from working with the imposition of a delay fine of 250 EGP. With the passage of a month, the system automatically deletes the site from files and emails completely and permanently and is not entitled to claim it at all after deletion.
Hosting Terms :
1. The customer has the right to have a Cpanel control panel and a Webmail opening panel with the latest version and compatible with WordPress.
2. The customer has the right to receive webmail/imap/pop emails, and the company is not responsible for its management, but a technical support package can be purchased.
3. The customer has the right to pay the difference in the price of the package difference only, in addition to the price of (renewing the domain) again when requested to upgrade to a larger hosting plan.
4. The customer has the right to refund the amounts paid (without the domain) within (30) days of receiving the site, provided there is a defect or omission from the technical support.
5. The company has the right to terminate the service in case of violating the teachings of the Islamic religion, including films, pornographic pictures, extremism, fraud, and political activities.
6. The company has the right to terminate the service in the event of the presence of spam or malicious or harmful software that harms the server provided for the service after the support fails to solve it.
7. The company has the right to stop the service in case there is a problem that the customer was not able to solve and did not cooperate with the support, and a backup copy is delivered.
8. The company has the right to put its logo and link in any website design as intellectual rights, and deleting any or both of them stops the ongoing technical support.
9. The company disclaims responsibility for the client’s loss/negligence in maintaining his account data or his exposure to theft and the resulting damages.
10. The company has the right to amend the prices of existing plans and items at any time according to a new feature and value added to the service. This does not apply to sites that were booked before the modification, but it is applied upon renewal and those modifications according to the change of the dollar in favor of the company and the customer.